Terms of use.

These terms govern your organisation's use of Trawla. They form an agreement between Trawla ("we", "us") and the organisation that subscribes to or accesses the service ("you"). Please read them before you use the platform.

1. Acceptance

By creating an account, accessing the platform, or otherwise using Trawla, you agree to these terms. If you accept them on behalf of an organisation, you confirm you have the authority to bind that organisation, and "you" means that organisation. If you do not agree, do not use the service.

2. The service

Trawla is a subscription, business-to-business prospecting and sales-intelligence workspace. It gives your team scored prospects, company and contact intelligence, in-market timing, and tools to manage a pipeline — all accessed through your account.

We are currently rolling Trawla out to UK dealer groups. Some features are in active development, and we may add, change, or remove functionality as the product evolves.

3. Accounts and access

Access is granted on a per-user basis: each named user holds their own licence. You are responsible for all activity that takes place under your accounts. You must:

• keep account credentials secure and confidential;
• not share logins, and assign a separate account to each user;
• tell us promptly if you believe an account has been compromised.

4. Acceptable use

Trawla is provided for legitimate business-to-business prospecting. When you contact people the platform surfaces, you must comply with all applicable marketing and data-protection law. In particular, you must:

• identify yourself clearly and give a working opt-out in your outreach;
• screen calls against the relevant do-not-call registers before you dial;
• not scrape, copy, resell, or redistribute the data or scores you access through Trawla;
• not use any output as the sole basis for an automated decision that produces legal or similarly significant effects about an individual.

5. Credits and usage

Certain actions — for example, pulling contact details or running a deep evaluation — consume metered credits, billed per use. The cost of an action is shown at the point you take it, so you always see what a step will spend before you spend it. Credits that have been consumed are non-refundable.

6. Your data and privacy

How we handle personal data is set out in our Privacy notice. You remain responsible, as the controller of your own outreach, for how you contact the businesses and people you reach through Trawla — including the lawful basis for that contact and any notices or opt-outs you owe those individuals.

7. Intellectual property

Trawla, its scoring, and all underlying intelligence are owned by us and protected by intellectual-property law. While your subscription is active, we grant you a limited, non-exclusive, non-transferable right to use the platform for your own business. Any data you upload stays yours; you grant us only the rights we need to host it and provide the service to you.

8. Availability and "as is"

We aim for high availability, but during this rollout the service is provided "as is" and "as available", without warranties of any kind to the extent the law allows. Scores and signals are decision-support to help your team prioritise; they are informed judgements, not guarantees of any outcome, and you remain responsible for the decisions you take.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill. Each party's total liability arising out of or in connection with these terms is capped at the fees you paid for the service in the twelve months before the event giving rise to the claim. Nothing in these terms limits any liability that cannot lawfully be limited.

10. Term and termination

Either party may end the subscription in line with your order. We may suspend or terminate access if you breach these terms. On termination, your right to use the platform ends, and we will handle any data you uploaded in line with our Privacy notice.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

12. Changes and contact

We may update these terms from time to time; the current version always lives on this page, and material changes will be flagged to you. If you have questions about these terms, send us a message. You can also read our Privacy notice and privacy centre.